Privacy Policy

1. Scope and Consent

This Privacy Policy describes how acentinel ("we", "our", or "us") collects, uses, and protects your information. By using our Services, you consent to the data practices described in this policy.

This policy applies to all information collected through our website, API, software, and any related services, sales, marketing, or events.

2. Information Collection

We collect and process the following types of data:

• Video content submitted for analysis
• API usage data and logs
• Account and authentication information
• Payment and billing information
• Technical data (IP addresses, browser type, device information)
• Usage patterns and preferences
• Communication data (emails, support requests)

3. Use of Information

We use collected information for the following purposes:

• Providing and maintaining our Services
• Processing and analyzing video content
• Improving and optimizing our Services
• Processing payments and billing
• Communicating with you about our Services
• Detecting and preventing fraud or abuse
• Complying with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Video data is processed in secure, isolated environments
• Data is encrypted in transit and at rest
• Access controls and authentication mechanisms are enforced
• Regular security audits and assessments are conducted
• Video data is automatically deleted after processing unless otherwise specified

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With your explicit consent
• With service providers under strict confidentiality agreements
• When required by law or legal process
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or acquisition

6. Your Rights and Choices

You have the following rights regarding your data:

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your information only for as long as necessary to:

• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When data is no longer needed, it is securely deleted or anonymized.

8. Cookies and Tracking

We use essential cookies and similar technologies to:

• Maintain your session and preferences
• Ensure security of our Services
• Monitor and analyze Service usage
• Improve user experience

You can control cookie preferences through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers through standard contractual clauses or other legal mechanisms.

10. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect or process data from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or through our Services. Continued use of our Services after such changes constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related inquiries or to exercise your rights, please contact us at contact@acentinel.com